Returns and Satisfaction Policy

At Vignette Visuals, we are committed to your satisfaction and ensuring a smooth experience with your print purchase. Please take note of the following terms and conditions:

Print Options

  • We offer a variety of media options, including paper, canvas, metal, and acrylic, allowing you to choose the perfect medium for your desired look.
  • Our range includes options to suit any budget, from small homemade prints to large custom limited edition installations.
  • All prints are made-to-order, ensuring meticulous attention to detail and personalized craftsmanship.
  • Our prints make ideal gifts for special occasions such as Weddings, Father’s/Mother’s Day, Birthdays, and more.

Satisfaction Guarantee

  • We are proud to offer a 100% satisfaction guarantee within a reasonable timeframe.
  • If there is a warranty issue with your print, we will promptly address it and rectify the situation.
  • Any issues such as color discrepancies, blemishes, or missing hangers are our responsibility.
  • Normal wear and tear or accidental damage are not covered by our policy, but we may consider discounted replacements on a case-by-case basis.

Inspection and Reporting

  • Our labs have specific timeframes, usually ranging from 48 hours to a week, during which they will replace prints at no cost.
  • We encourage you to carefully inspect your print upon delivery and report any concerns within the specified timeframe for efficient resolution.

Communication

  • If you have any doubts or questions, please reach out to us. We are here to assist you throughout the process.
  • Ready to inquire or have unanswered questions? Please contact us through our Contact page. We are eager to assist you further.
Print Options

  • We offer a variety of media options, including paper, canvas, metal, and acrylic, allowing you to choose the perfect medium for your desired look.
  • Our range includes options to suit any budget, from small homemade prints to large custom limited edition installations.
  • All prints are made-to-order, ensuring meticulous attention to detail and personalized craftsmanship.
  • Our prints make ideal gifts for special occasions such as Weddings, Father’s/Mother’s Day, Birthdays, and more.

Satisfaction Guarantee

  • We are proud to offer a 100% satisfaction guarantee within a reasonable timeframe.
  • If there is a warranty issue with your print, we will promptly address it and rectify the situation.
  • Any issues such as color discrepancies, blemishes, or missing hangers are our responsibility.
  • Normal wear and tear or accidental damage are not covered by our policy, but we may consider discounted replacements on a case-by-case basis.

Inspection and Reporting

  • Our labs have specific timeframes, usually ranging from 48 hours to a week, during which they will replace prints at no cost.
  • We encourage you to carefully inspect your print upon delivery and report any concerns within the specified timeframe for efficient resolution.

Communication

  • If you have any doubts or questions, please reach out to us. We are here to assist you throughout the process.
  • Ready to inquire or have unanswered questions? Please contact us through our Contact page. We are eager to assist you further.

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